Terms and Conditions
Updated November 2024
CODE OF CONDUCT
1) Members must be 18 years old to participate unless consented for by a parent or guardian of legal age.
2) Please wear appropriate exercise attire at all times. Shorts with no less than a 1 1/2 inch inseam and a shirt must be worn to cover the upper body; proper athletic shoes are also required and need to be clean. Casual clothing is NOT allowed. No jeans, jean shorts, or any article of clothing with zippers or rivets. No open-toed shoes, open-backed shoes, boots, sandals, or casual shoes are allowed. Failure to dress properly will result in denial to workout.
3) Please be respectful of other members in the gym. Do not disrupt or interfere in another member’s workout.
4) Horseplay, profanity, racist or sexist comments will NOT be tolerated in the Iron Performance Center.
5) Please observe proper personal hygiene by showering regularly, wearing clean clothing and using deodorant.
6) Personal items are NOT permitted on the gym area of Iron Performance Center. Please keep your valuables in the provided cubbies.
7) Eating or drinking on the gym floor of Iron Performance Center is not permitted. Water bottles are allowed.
8) Weight plates are NOT to be leaned against equipment stands, walls or machines.
9) Only Iron Performance Center Personal Trainers and Coaches are permitted to provide instruction on exercise technique or equipment preparation and adjustments. No outside Personal Trainers or Coaches are permitted.
10) Report all equipment malfunctions, personal injuries and specific concerns immediately to the staff on duty.
11) The use of camera/video enabled devices is strictly prohibited in change rooms and washrooms. The use of camera/video enabled devices in all other areas of the facility is allowed provided it is for personal use only, does not disrupt the activity of others, and is in accordance with the Iron Performance Center User Code of Conduct and posted Safety Standards. Please be respectful of others: avoid capturing others in the background of photos and make phone calls/send texts in the hallway.
12) Written permission from the Iron Performance Center is required prior to capturing any images or video for professional or commercial use within the facility.
13) Members who participate at the Iron Performance Center will be doing so at their own risk. Iron Performance Center is not responsible for any injury that may occur to individuals participating in any exercise activity.
14) It is the member’s responsibility to follow all posted rules. Please ask the staff on duty if you have any questions or need assistance.
SERVICE POLICIES
1) Cancellation or rescheduling of Personal Training or Strength & Conditioning Sessions must be made 24 hours in advance of scheduled training session. While rescheduling may occur on the system, it should be noted that any sessions cancelled or rescheduled less than 24 hours of original appointment will count as a “MISSED appointment” and deducted from member’s session balance. Repeat violations of this policy may result in membership being revoked.
2) Personal Training Session packages (4,8,12,16) expire 40 days from date of signature. Remaining or unused sessions shall not be validated. If paying bi-weekly, first bi-weekly payment will be due on the date of signing and another two (2) weeks following. Trial based service sessions must be used within 14 days of purchase.
3) All members MUST schedule in their sessions using the website software or mobile app. Members who arrive without a scheduled appointment may have session time reduced or be asked to leave. Please note that the scheduling software has a built in time buffer of 12-18 hours depending on selected session type.
4) Strength & Conditioning only conducted during allocated time blocks (check website, social media or member portal for available times). Allocated hours may be subject to change without notice.
5) Strength & Conditioning Unlimited Sessions include up to 6 sessions/week. Unlimited training payment subscription covers duration of service for 4-weeks. Medical reasons and/or other exceptions will be made on a case-by-case basis. Iron Performance Center reserves the right to not extend duration of service.
6) 15-Days written notice is required before billing renewal or expiration if looking to cancel, freeze or switch membership plans. Requests made with less than 15-Days notice are subject to additional charges.
7) Personal Training members arriving late will receive the remaining amount of scheduled time (Unless arrangements have been made with IPC). Members arriving more than twenty (20) minutes late will forfeit their scheduled appointment resulting in a “MISS”.
8) Strength & Conditioning members are responsible for following their individualized program cards and conducting training during allocated Strength & Conditioning hour time blocks on site.
9) Iron Performance Inc. reserves the right to adjust/terminate agreement in circumstances including but not limited to: number of participants, additional or subtracted services, customer dissatisfaction or disagreement.
10) No training refunds will be issued excluding medical illness in which case a signed physician’s note is required.
11) Unless requested in writing, active members give permission for Iron Performance Inc. to use their likeness in and on any marketing materials including social media (Facebook), website, articles, radio and any equivalent.
12) Minors may be trained ONLY if the parent/guardian has signed the agreement. A minor is considered any client less than 18 years of age at the time the agreement is signed.
13) Training sessions may only be conducted at and during normal business operating hours. Off site or in-home sessions are not permitted.
14) Strength & Conditioning (1x/Week, 2x/Week & Unlimited) payments are recurring and billed every 4 weeks. Unfulfilled billing or incomplete account information may result in termination of membership and/or refusal of service until fulfilled/complete.
15) Strength & Conditioning 1x/Week, 2x/Week & Unlimited memberships reset session availability at the beginning of calendar week.
16) Sessions are not transferable nor can they carry over past expiration dates or past agreed upon weekly frequency.
17) Training frequency (1x/week, 2x/week, Unlimited) will determine the length of the program built. Members with Unlimited memberships should communicate their typical frequency in order to have the program match for optimal performance. Members wishing to increase frequency should provide notice to coaching staff in order to have the training plan adjusted for their upcoming (next) program card.
18) Memberships are eligible for a maximum of two (2) holds (or freezes) of up to 14-days each per calendar year. Should maximum 14-days (per hold) be surpassed, membership will resume normal billing cycle.
19) All members will be required to keep a credit card on file.
20) Virtual coaching payments are subscription based with payment collection occurring automatically every 30 days.
21) Virtual Coaching cancellation or freezing of subscription will only occur with 15-days written notice before the next scheduled bill date.
22) Virtual Coaching cancellations or freeze requests made with less than 15-days written notice are subject to an additional month charge.
23) Virtual Coaching members will remain active on our platform for up to 30-days after cancellation, at which point, they will be removed from our system.
24) Virtual Coaching drop-in office hours are subject to change. Text responses through the app may take up to 48 hours for a reply.
WAIVER
Participants understand and agree to the following statements pertaining to Iron Performance Inc.:
1) They certify that they are physically able and are suffering from no known condition/illness that would prevent participation in activities pertaining to this agreement.
2) If they have a known condition/illness, physician’s approval via signed documentation is required for participation. You may wish to talk to your doctor before undergoing physical activity IF:
- Your doctor has said that you have a heart condition.
- Your doctor has said that you have high blood pressure.
- You feel pain in your chest at rest, during your daily activities of living, OR when you do physical activity.
- You lose balance because of dizziness OR lost consciousness in the last 12 months (Not due to exercise).
- You have ever been diagnosed with another chronic medical condition.
- You are currently taking prescribed medications for a chronic medical condition.
- You currently have (or have had within the past 12 months) a bone, joint, or soft tissue (muscle, ligament, or tendon) problem that could be made worse by becoming more physically active.
- Your doctor has ever said that you should only do medically supervised physical activity.
3) They acknowledge the above statements and have decided to either A) provide physician approval documentation to participate or B) participate knowingly in the activities without physician approval.
4) They expressly assume all responsibility for participation in activities under this agreement.
5) They are aware of potential risks associated with but not limited to utilizing facility equipment, weight lifting, cardiovascular activity, fitness testing and sport training techniques. Risks include but are not limited to sprains, fractures, dizziness, tachycardia, and other physical injury.
6) In consideration of the privilege of participating in the activities under this agreement through Iron Performance Inc., They and all members related to them waive, release Iron Performance Inc. and all associated members of its company under this agreement from any and all responsibility, liability and claims of any kind whether be known or unknown, whether they have now or not hereafter. This includes but is not limited to sprains, fractures, dizziness, tachycardia or other physical injury due to any cause whatsoever including the act of omission, negligence or any other fault of Iron Performance Inc.
7) By participating, they are aware and give permission for Iron Performance Inc. to use their likeness in and on any marketing materials including social media (Facebook), website, articles, radio and any equivalent.
Having read the preceding statements, they acknowledge and fully understand all the risks set forth herein and knowingly agree to accept full responsibility for their own exposures to such risks and waive full responsibility and liability on behalf of Iron Performance Inc.
GET STARTED
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